Your privacy matters to us
Help Me With IT is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This policy explains how we handle your information.
1 Introduction
Help Me With IT ("Company", "we", "our", "us") provides IT consultancy and advisory services to businesses.
We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy explains how we collect, use, and protect your information when you visit www.helpmewithit.com or engage with our services.
2 Information We Collect
We may collect and process the following categories of data:
- Contact Data: Name, company name, email address, phone number
- Business Information: Details about your organisation, IT systems, and requirements
- Technical Data: IP address, browser type, device information
- Usage Data: Website interaction and analytics data
- Communication Data: Emails, messages, and meeting notes
3 How We Use Your Information
We use your data to:
- Respond to enquiries and schedule discovery sessions
- Deliver IT consultancy and project services
- Understand your business challenges and recommend solutions
- Improve our website, services, and client experience
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
4 Legal Basis for Processing
We process your data under the following lawful bases:
- Consent – when you submit enquiries or request information
- Contractual necessity – to deliver agreed services
- Legitimate interests – to operate and improve our business
- Legal obligations – where required by law
5 Data Sharing
We do not sell your data.
We may share your data with:
- Trusted service providers (e.g., cloud hosting, communication tools)
- Professional advisors (e.g., legal, accounting)
- Regulatory authorities where required
Where we act on behalf of clients (e.g., accessing systems), we do so under separate contractual agreements.
6 Data Retention
We retain personal data only as long as necessary:
- Enquiry data: up to 12 months
- Client data: for the duration of the relationship + legal retention period
7 Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure access controls
- Encrypted communications where appropriate
- Industry-standard security practices
However, no system is completely secure.
8 Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Withdraw consent
To exercise your rights, contact: [email protected]
9 Cookies
Our website may use cookies and analytics tools to improve user experience and understand website performance.
You can manage cookie preferences through your browser settings.
10 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
11 Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page.
12 Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
[email protected]