Please read these terms carefully
By accessing www.helpmewithit.com or engaging our services, you agree to be bound by these Terms of Service.
1 Introduction
These Terms of Service ("Terms") govern your use of www.helpmewithit.com and any services provided by Help Me With IT ("Company", "we", "our", "us").
By accessing our website or engaging our services, you agree to these Terms.
2 Nature of Services
We provide IT consultancy, advisory, and implementation support to businesses. Services may include (but are not limited to):
- Technology strategy and planning
- System setup, configuration, and optimisation
- Troubleshooting and technical support
- Recommendations on tools, platforms, and processes
All services are provided on a professional, best-effort basis.
3 Engagement & Commercial Terms
Specific scope, deliverables, timelines, and fees will be defined in separate agreements (e.g., proposals, Statements of Work, or service agreements).
In the event of any conflict, those agreements will take precedence over these Terms.
Unless otherwise agreed, all services are provided on a time and materials basis.
4 Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information
- Maintain appropriate backups of systems and data
- Ensure you have the authority to grant system access
- Review and validate recommendations before implementation
- Make final decisions based on your own business judgment
5 Assumptions & Dependencies
Our services depend on:
- Information provided by you or third parties
- Availability and reliability of third-party systems and tools
We are not responsible for issues arising from inaccurate information or third-party failures outside our control.
6 No Guarantees
While we aim to deliver high-quality services:
- We do not guarantee specific technical or business outcomes
- We do not guarantee that systems will be uninterrupted, secure, or error-free
- Recommendations are based on the information available at the time
7 Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for any indirect, incidental, or consequential losses, including loss of profits, data, or business interruption
- Our total liability arising out of or in connection with our services shall be limited to the fees paid by you for the services giving rise to the claim
Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under applicable law.
8 Data & Systems Access
Where access to your systems is required:
- Access will be limited to what is reasonably necessary
- We will act with reasonable care and in good faith
- Responsibility for system ownership, backups, and security remains with you unless explicitly agreed otherwise
9 Intellectual Property
- We retain ownership of our methodologies, frameworks, tools, and pre-existing materials
- Upon payment, you are granted a non-exclusive licence to use deliverables for internal business purposes
10 Confidentiality
We will treat all confidential information disclosed to us as confidential and will not disclose it to third parties without consent, except:
- Where required by law
- To trusted partners involved in delivering services (under appropriate obligations)
11 Website Use
You agree not to:
- Misuse or attempt to disrupt the website
- Attempt unauthorised access to systems
- Introduce malicious software
12 Suspension & Termination
We may suspend or terminate services if:
- These Terms or any agreement are breached
- Payment obligations are not met
- Continued engagement presents legal, security, or reputational risk
13 Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Cyber incidents
- Infrastructure or service outages
- Government actions
14 Governing Law
These Terms are governed by the laws of England and Wales.
15 Changes to Terms
We may update these Terms from time to time. Continued use of the website or services constitutes acceptance of the updated Terms.